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Shipping Policy

1. Order Processing Time

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  • Standard Processing: All orders are processed within 1-5 business days (Monday through Friday, excluding holidays). Processing time begins once the order is confirmed and payment has been received.

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  • Custom Orders: Custom or personalized items may require additional processing time. Please refer to the specific product description for estimated processing times.

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2. Shipping

  • Shipping Fees: Shipping fees are calculated based on the size, weight of the order, and delivery destination. Shipping costs are included in the list price of the product.

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3. Shipping Confirmation

  • Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your shipment.

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  • Delivery Issues: If there are any issues with your delivery (e.g., delays, incorrect address), please contact us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as promptly as possible.

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4. Packaging

  • Protection: All artworks and prints are carefully packaged to prevent damage during transit. Frames and other delicate items may be packaged with additional cushioning

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5. Returns and Exchanges

  • Return Eligibility: Due to the custom nature of many of our products, returns and exchanges may not be accepted. However, if you receive a damaged or incorrect item, please contact us within 7 days of receipt for a resolution.

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  • Return Process: To initiate a return or exchange for damaged or incorrect items, please contact our customer service team with your order number and a description of the issue. We will provide instructions for returning the item if applicable.

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  • Refunds: Once we confirm an item is damaged, a refund will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

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6. Cancellations

  • Order Cancellation: Orders can be canceled within 2 hours of placement. To request a cancellation, please contact our customer service team as soon as possible. After 2 hours, cancellations may not be possible as the order may have already entered the fulfillment process.

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7. International Orders

  • Shipping: We ship internationally. Shipping times and costs vary by destination. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

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  • Customs and Duties: We are not responsible for any customs or import duties that may apply. Please check with your local customs office for information on potential fees.

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8. Customer Service

  • Contact Us: For any questions or concerns regarding your order, please contact our customer service team at emmamichelle.art@gmail.com. We are here to assist you and ensure your satisfaction.

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9. Policy Updates

  • Changes: This policy is subject to change. Any updates will be posted on our website, and we recommend reviewing it periodically.

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